Return Policy

Shipping and Returns

Green Backpack primarily uses United States Postal Service for shipping. Orders will ship within 2-3 business days using standard shipping (federal holidays may increase the processing time by 24 – 48 hours). Please note, orders that ship to PO Boxes or APO addresses may require a longer lead time. We recommend that customers use their physical address for shipping whenever possible.

Backorders

From time to time, we will have merchandise for purchase that is sold out due to overwhelming demand and is in the process of being restocked. You may still order these items if they are available on our website. Your order will ship when our stock is replenished. We make an attempt to email all customers with backordered items and provide an estimated ship date.

Canadian orders

The shipping rate to Canada is a flat fee of $35. The customer will be responsible for any additional duties and taxes incurred. Unfortunately, we are not equipped to ship outside of North America.

Express Shipping

If you have special circumstances requiring expedited delivery, please contact us at info@greenbackpack.com, and we will do everything we can to accommodate your request.

Returns

If anything you order from Green Backpack fails to meet your expectations, send it back to us unused within 30 days of the delivery date, and we will refund 100% of your purchase, less the original shipping costs. After 30 days, we gladly will issue credit for the full value of the returned item(s). In order to receive a refund or credit, returned items must be in new, undamaged condition. Please take care when packaging items for return.

If the item you received was damaged, or not what you ordered, please shoot us an email at info@greenbackpack.com, so that we can take care of the shipping.

Returns should be sent to us at:

Green Backpack
P.O. Box 294
Mission, KS 66201

The Dog Ate My Homework

We understand that this policy doesn’t cover every situation under the sun. If you have an issue that requires special consideration, please email us at info@greenbackpack.com.